Sensory Disability


My Aged Care

Phone: 1800 200 422 Fax: 1800 728 174
Email: n/a

Hours: Mon-Fri 8am-8pm Sat 10am-2pm
Disability Access:  Yes (lift, accessible toilets)
Area Served: N.S.W

The Australian Government’s My Aged Care phone line and website can give you information and help you access aged care services to support you.

Animal Services

nepean therapy dog club

Phone:02 4777 4631 Fax:
c/- 824 Londonderry Rd, Londonderry, NSW 2753
Hours: 9.00am – 5.00pm Monday – Friday
Disability Access: Yes
Area Served: Yes

Group of volunteers working with our dogs in public and private hospitals, nursing homes, special schools and other community groups. The dogs are specially trained to interact off lead with patients on all wards of the hospital. All services are free of charge. We also raise funds through promotion days for our local hospitals.

Animal Welfare League N.S.W

Phone:02 4774 9999 Fax:

Location: 1605 Elizabeth Drive, Kemps Creek NSW 2178 
Hours: Open 7 days 10am – 3:30pm

Disability Access: Yes
Area Served:Western Sydney 

Kemps Creek Shelter is situated between Liverpool and Penrith and is the premier animal welfare facility in the area. Our centre offers dogs, puppies, cats and kittens for adoption. It also offers a comfortable dog boarding service and a veterinary hospital. Boarding and surrenders are by appointment only.

Arts, Culture & Recreation

lutunda holiday camp -camp david & camp jonathon

Phone:1300 733 189 Fax:1300 733 189
Hours: 9.00am – 5.00pm, Monday – Friday (Office)
Disability Access:Yes (Ramps, accessible toilets)
Area Served:NSW

joan sutherland performing arts centre

Phone: 02 4723 7600 (Box Office)Fax:
Location: 597 High St, Penrith NSW 2750


Hours: 9.00am – 4.30pm Mon – Fri, 9.00am – 12.00pm Sat
Disability Access: Yes (Wheelchair access)
Area Served: Blue Mountains, Hawkesbury, Penrith

Venue for concerts, performances, theatre, seminars and conferences

Blind Sports New South Wales Australia

Phone: 0415 292 424 Fax:

Location: 1/73 Wentworth Avenue,Wentworthville n.s.w. 2145



Discription: The Blind Sporting Assocation (BSA) of NSW is an independent organisation established to coordinate and promote the sporting and recreational interests of blind men and women of all·ages.

Hours: 9:am to 5:pm mon-fri

Disability Access: Yes (Wheelchair access)
Area Served: N.S.W

Community Organisation

National Relay Service

Phone: 1800 555 660 Fax:
Location: Level 2 10 Mallet st Camperdown N.S.W 2050

Email: on the website


Hours: Mon-Fri 8am-6pm

Disability Access: Yes (Wheelchair access)
Area Served:National

The RNS is an Australia Wide phone service for people who are deaf or speech impaired

blind citizins australia

Phone: 02 9744 9844,1800 033 660 Fax:
Location: 4 Mitchell St, Enfield NSW 2136


Hours: 8am to 6pm Mon-Friday

Disability Access: Yes (Wheelchair access)
Area Served:NSW

Next Sense

Phone:02 4754 1344 (President), 02 4751 9697 (Secretary) Fax:NO

Location:Springwood Bowling Club, Macquarie Rd, Springwood NSW 2777
Email:nofax 02 9638 7075

MAIL PO Box 106, Springwood NSW 2777
Hours: Third Thurs each month 10:30am-12noon
Disability Access: Yes
Area Served:Blue Mountains

Fundraising auxiliary for the North Rocks Deaf and Blind Institute and children with multiple disabilities.

Deafness Forum of Australia

Phone: 02 6262 7808 Fax:NO

CONTACT TTY 02 6262 7809

Location: 218 Northbourne Av, Braddon ACT 2612
Hours: 9am-5pm Mon-Fri
Disability Access: Yes
Area Served:National

Peak organisation representing Australians who are deaf, have hearing loss or a  chronic disorder of the ear. Represents service providers and parents of children with a hearing impairment.

Deafness Society of NSW

Phone: 02 8833 3600, 1800 893 855 Fax:02 8833 3699

Location:   Level 4 (Entry via Horwood Pl), 69 Phillip St, Parramatta NSW 2124
Hours: 9am-5pm Mon-Fri
Disability Access: Yes (lift, hearing loops in some areas & toilet)
Area Served: N.S.W.

The leading provider in NSW of services for people who are deaf & hard of hearing. Provides support services and programs for deaf people. Details of Auslan courses av ailable on request. They also have information about smoke Alarm Subsidies on the  Website 

Deaf Children Australia

Phone: Helpline 1800 645 916 Fax:

Address: 597 St Kilda Road Melbourne Victoria 3004
Hours: 9am-5pm Mon-Fri
Disability Access: Yes (lift, hearing loops in some areas & toilet)
Area Served: Australia

Family Services, Psychological Services, Services  for children & Young People Community Development Information Services Sign for work employment  

Macular Degeneration Foundation Ltd

Phone: 02 9261 8900 Fax:02 9261 8912

Location:  Suite 302, 447 Kent St, Sydney NSW 2000

Provides support, information on current international research, and advocacy for people with macular degeneration. Website has links, factsheets, newsletters, news on events and education. Annual fundraising dinner. Publications in several languages. Navigator program in public libraries.
Hours: 9am-5pm Mon-Fri
Disability Access: Yes (lift, toilet)
Area Served:National.

Hands Can Talk

Phone: 02 9824 8332 Fax:02 9824 8112

Location:  1 Delta Cl, Raby NSW 2566

Provides workshops on sign language for professionals, parents, carers or anyone who has a need to establish alternative lines of communication with a child/adult. Courses available include; communication through sign language – day sessions or a series of workshops and 7 different sing and sign workshops, which are designed to teach participants how to use sign language as an accompaniment to nursery rhymes. Also has a sign workshop for babies and sign language resources available. Makaton and keyword sign workshops also available.
Hours: 9am-5pm Mon-Fri
Disability Access: Yes (lift, toilet)
Area Served:NSW

Next Sense

Phone: 02 4733 4239 (Voice/TTY) Fax:02 4733 4144 

Location:  5-7 Floribunda Av, Glenmore Park NSW 2745

Preschool which enrols children who have hearing or vision impairment. Children from the local community are also enrolled and the program operates on a reverse integration model. A Vision Assessment and Advisory Service for children operates on an appointment only basis.
Hours: Mon-Fri 9am-3pm (School terms), Mon-Fri 8:30am-1pm (Office)
Disability Access: Yes ( toilet)
Area Served:Blue Mountains , Hawkesbury , Penrith LGA

Next sense

Phone: 02 9871 1233 (Voice/TTY)Fax: 02 9871 2196

Location: 361-365 North Rocks Rd, North Rocks NSW 2151

Mail: Private Bag 29, Parramatta NSW 2124

Provides early intervention, pre-school and school-aged educational programmes for children with hearing and/or vision impairment. Services include
centre-based and home-based programs, an audiology clinic and a research and
professional training centre. Also offers a variety of contact options including telephone, post, fax, email, video and video conferencing for families in rural areas. Planning and assessment sessions can be arranged on campus
Hours: 8.30am – 4.30pm Monday – Friday
Disability Access: Yes (parking, ramp)
Area Served:National

Hearing Matters Australia

Phone: 02 9144 7586 Fax: 02 9144 3936

Location: Room 26
Hillview Community Health Centre

1334 Pacific Highway
Turramurra    NSW    2074


 Description:Self Help for Hard of Hearing People (SHHH Australia Inc.) is a voluntary, non-profit educational organisation, dedicated to helping Australians with a hearing loss whose primary method of communication is through speech.


10.00am to 3.00pm Tuesday, Thursday & Friday

Disability Access: Resource centres and community groups meet in different localities – some are wheelchair accessible
Area Served: National


TAFE NSW – Western Sydney Institute-Disability Support Services

Deaf/Hearing Impaired Disability Consultants

Location: Blacktown, Block D, DG.13

Phone: 02 9208 1756

TTY:     02 9208 1764

SMS:    0400 011 770
Location:  Nepean/Kingswood, Block B, BG.11

Phone & TTY:  02 9208 9330
Vision Disability Consultants

Location: Blacktown, Block D, DG.01

Phone:  02 9208 1822


Description: Teacher Consultants for Students with hearing, physical, intellectual, psychiatric, visual and learning disabilities service all WSI Colleges in a range of areas including:
In-class tutorial support,
Notetakers and interpreters,
Exam modifications,
Adaptive equipment,
Access and mobility support,
Special programs and courses.

Area Served: Western Sydney

Emergency Services

emergency police ambulance fire

Phone: 000 tty 106Fax:02 4733 4144


1) Dial 000 or 106 (TTY) or 112 (mobile) and ask for appropriate service.

2) Remain calm – do not hang up.

3) Speak clearly and provide details as required.

Location:  no
Hours: 24 hours
Disability Access:
Area Served:national


NSW Infant Health Screening Program

Phone: 02 4734 3246 Fax:02 4734 2698

Location:The Nepean Hospital, Derby St, Penrith NSW 2750


Hours: 9am-5pm Mon-Fri
Disability Access: Yes
Area Served:Blue Mountains, Hawkesbury, Greater Lithgow, Penrith

Aims to identify babies born with significant hearing loss and introduce them to appropriate services as soon as possible. Provides hearing screening to all newborn babies while in hospital as soon as possible after birth. If this is not possible, screening is provided as an outpatient.  

Sydney Hospital & Sydney Eye Hospital

Phone: (02) 9382 7408 Fax: 02 9382 7415


Location: 8 Macquarie Street, Sydney NSW 2000

GPO Box 1614, Sydney NSW 2001 Australia 

Hours: 24 hrs
Disability Access: Yes
Area Served:NSW

Sydney Eye Hospital

State-wide tertiary referral and Professorial UnitPerforms more than half of the more complex public eye surgery in NSW, including procedures such as Corneal Grafting, Retinal Surgery and Ocular Plastic SurgeryProvision of a 24-hour emergency service Accommodates the largest program in Australia for training ophthalmologists

Law and Justice

Gaurdinship Tribunal

Phone: 02 9556 7600, 1800 463 928 Fax: 02 9555 9049

Contact: TTY: 02 9556 7634

Location:Level 3, 2a Rowntree St, Balmain NSW 2041

Mail: Locked Bag 9, Balmain NSW 2041

Hours: 9am-5pm Mon-Fri
Disability Access: Yes (parking, lift, accessible toilet, hearing loop)
Area Served:NSW

Legal tribunal with the power to appoint guardians and financial managers for adults with disabilities incapable of making their own important lifestyle decisions. Can also provide substitute medical consent for those unable to give consent themselves, if there is no person responsible, or if the person or
person responsible objects to the proposed treatment.

General Support Services

Australian Hearing

Phone: 02 4720 3400 Fax:

Location:Shop 7 140-142 Henry St Penrith N.S.W 2750



DESCRIPTION: Providing treatment for hearing related problems including ear infection and deafness. Government Subsidised services including fm system, cochlear implants

Hours: 8.30 a.m -5 pm

Disability Access: Yes (parking, lift, accessible toilet, hearing loop)
Area Served:NSW

Audio Clinic

Phone: 1800 057 220 Fax:

Location:81-83 Station St Penrith

Penrith 2750



DESCRIPTION: Independent infomation on all hearing technology options for hearing impairment & deaf Australians

Hours: 8.30 a.m -4.30 pm

Disability Access: Yes (parking, lift, accessible toilet, hearing loop)
Area Served:NSW

Connect Hearing

Phone: 02 4720 3400 Fax:

Location: 2/533 High st Penrith

(Enterance Via Riley St)



Description:  Connect Hearing’s Audiologists provide hearing aid solutions to suite all lifestyles.

Hours: 9am-5pm

Disability Access: Yes (parking )
Area Served:NSW


Phone: 1800 320 186 Fax:

Location: Ozemed Medical Centre



Description: Hearing Life Australia is a leading provider of hearing services providing hearing aids and care for people with hearing loss

Hours: 9:00 a.m -5 pm

Disability Access: Yes (parking, lift, accessible toilet, hearing loop)
Area Served:NSW

Better hearing Sydney

Phone: 029744 0167  TTY 02 9744 0124 Fax: 02 9744 7492

Location:29 Burwood Rd, Concord NSW 2137
Hours:Mon – Fri 10am – 1pm
Disability Access:Yes (Accessible)
Area Served:Sydney Metro

Better Hearing Australia’s purpose is to help people

in Australia with hearing impairment to improve their

quality of life.



Guide Dogs NSW

Phone: 02 9676 5802 Fax:  02 96716763

Location: suite 302, Level 3,

83 Flushcombe Road, Blacktown 2148 

Hours:9.00am – 5.00pm Monday – Friday
Disability Access:Yes (Ramp, toilet)
Area Served:Sydney Metro, Blue Mountains

Provides a range of mobility and orientation services to people with vision impairment. Includes cane training, electronic aids, guide dogs, sighted guide training and low vision training 


Phone: 02 4721 1966 Fax:  02 4721 3522

Location: 3/69 York Rd, Penrith NSW 2750

Hours:8.30am to 3.30pm Monday – Friday
Disability Access:Yes
Area Served:Penrith

A community access day service that provides support for people with multiple and severe disabilities, including intellectual and sensory disabilities, to access services and recreation in the community. The service is for adults

Low Vision Humanware

Phone: 02 9686 2600 Fax: 

Location:7/11 Railway St Baulkham Hills N.S.W 2153 

HumanWare is the global leader in assistive technologies for people who are blind or have low vision. HumanWare offers a wide range of innovative products, including the BrailleNote® Apex, the leading productivity device for the blind in education, business and for personal use; Victor Reader®, the world’s leading family of digital audiobook players; the unique Prodigi® family of desktop and portable vision and reading systems, the ultra-portable explore line of electonic handheld magnifier, and Trekker® Breeze, the all-in-one handheld talking GPS.

Hours:9am to 5pm Monday – Friday
Disability Access:Yes
Area Served:Sydney

Vip support group Blue Mountains

Phone: 02 4754 5970 Fax: 

Location:Springwood Neighbourhood Centre,

104-108 Macquarie Rd, Springwood NSW 2777

Hours:Meets 4th Mon each month 10:30am-12pm
Disability Access:Yes (Level access)
Area Served:Blue Mountains

Support group for people with vision impairment and their carers. Holds monthly meetings with speakers and discussions on issues and problems faced by people with vision impairment. Can also offer home visits to advise or assist with simple home modifications. Meets for Lunch 1st Wednesday each month at Lawson Neighbourhood Centre. Also arranges social bus outings at various times.


Great Community Transport Blue Mountains

Phone: 02 4759 2403 Fax: 02 4759 2444

Location:31 Hay Street, Lawson, NSW 2783

Hours: 8.30 – 12.00pm and 12.30 – 4pm Monday – Friday
Disability Access:Yes (wheelchair accessible, toilet, parking)
Area Served:Blue Mountains LGA

Provides special care, wheelchair accessible, door-to-door transport for eligible Blue Mountains clients, for local shopping, social outings and medical appointments.

Great Community Transport

Phone: 02 4722 3083 Fax: 02 4722 3071

Postal Address: PO Box 124, Lawson, NSW 2783

Location:99 Cox Avenue, Kingswood, NSW 2750

Hours: 8.30 – 12.00pm and 12.30 – 4pm Monday – Friday
Disability Access:Yes (wheelchair accessible, toilet, parking)
Area Served: Penrith LGA

Provides special care, wheelchair accessible, door-to-door transport for eligible Blue Mountains clients, for local shopping, social outings and medical appointments.


Medical Energy rebate

Phone:1300 736 122 (toll Free) Fax:

Phone:13 77 88 or 1300 555 727 (hearing and speech impaired) or

13 14 50 (translator and interpreter service – ask the interpreter to phone 13 77 88)

Postal Address: NSW Department of Planning and Environment, Energy, Water and Portfolio Strategy, PO Box K348, Haymarket NSW 1240

Location:323 Castlereagh Street, Sydney NSW 2000



Hours: n/a
Disability Access:
Area Served: NSW

For eligible customers who have an inability to self-regulate body
temperature when exposed to extremes (hot or cold) of environmental temperatures. Complete a Medical Energy Rebate Application Form available from your electricity supplier and have it signed by a doctor who has been treating you for at least three months. Return completed forms to your electricity supplier.


Volunteer Referral Service

Phone:02 4731 6523 Fax: 4721 1716

Postal Address:

Location:Suite 106, 114-116 Henry St, Penrith, NSW 2750
Hours:9.00am – 4.00pm Monday – THURSDAY
Disability Access:Yes (Lift, toilet)
Area Served: Penrith, Blue Mountain, Hawkesbury

NVS Inc auspices the following 4 services